Incoming request triage
Today
Hundreds of requests a month arrive by email, form, and phone. Coordinators re-key them, judge urgency by feel, and assign an owner.
What gets built
An intake queue that classifies each request, scores urgency from request type, affected team, and account value, and routes it with a response clock.
What good looks like
- · First response inside 24 hours
- · Every response commitment tracked
- · An audit trail behind each routing decision
